Shipping policy
Thank you for choosing Truly Genius for your nutritional supplement needs. We aim to provide you with a seamless and efficient shopping experience. Please review the following shipping policy carefully before placing your order:
Processing Time:
Orders are typically processed and shipped within 1-2 business days after payment confirmation. Please note that orders placed on weekends or holidays will be processed on the following business day.
Shipping Methods and Costs:
We offer standard shipping options via reputable carriers, with shipping costs calculated based on the destination and package weight.
Shipping costs are non-refundable, except in cases where an error occurs on our part or if the product is damaged during transit.
Shipping Address:
Customers are responsible for providing accurate shipping information at the time of purchase.
We are not liable for orders shipped to incorrect addresses provided by the customer. Please double-check your shipping address before finalizing your order.
Delivery Time:
Estimated delivery times vary depending on the shipping method selected and the destination.
Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.
International Shipping:
At this time, we only offer shipping within the United States and Colombia. Customers outside of these regions are encouraged to contact our customer service team for alternative shipping options.
Delays:
While we strive to ensure timely delivery of all orders, please note that unforeseen circumstances such as weather conditions or carrier delays may impact delivery times. We appreciate your patience and understanding in such situations.
Shipping Restrictions:
We do not ship orders on weekends or holidays. Orders placed on Friday after 5pm Eastern Time (ET) will be processed on the following business day.
Order Tracking:
Once your order has been shipped, you will receive an email containing tracking information. You can use this information to track the status of your delivery online.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. We recommend selecting a secure shipping address or opting for signature confirmation if available in your area.
Contact Information:
If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer service team at support@trulygenius.us
By placing an order with Truly Genius, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your trust in our products and services and are committed to providing you with the best possible shopping experience.