Policy for Purchases (Payment Verification)

At Truly Genius, we are committed to providing a secure and reliable shopping experience. To ensure this, we have implemented an additional verification policy for all credit card purchases.

 

Verification Process

To guarantee the security of your transaction, we may request additional information to verify the authenticity of your purchase. This process may include:

Identity Verification: You may be asked to provide a copy of a valid ID (such as a national ID card, passport, etc.).

Photo of the Purchaser: We may also require a photo of you holding the ID next to your face.

Credit Card Verification: We might request a photo of the credit card used for the purchase, showing only the last four digits and the cardholder's name. For security reasons, the rest of the card information must be covered.

Verification Timeframe

The verification process may take up to 48 business hours. During this time, your order will remain in a "pending" status until the verification is completed.

Cancellation Policy

If the verification cannot be completed within the specified timeframe, Truly Genius reserves the right to cancel the order and refund the full amount to the original payment method.

Privacy and Security

All information provided during the verification process will be handled with the utmost confidentiality and security, in compliance with our privacy policies and current data protection regulations.

Contact

If you have any questions about this verification policy or need assistance, please contact our customer service team at support@trulygenius.us or +1 786 799 0566.